Your questions answered.

Frequently asked questions

How does Whym work?

Whym connects directly to your e-comm store and payment processor.  Quickly create custom storefronts to close sales & capture intent-to-buy everywhere.

Customers will use your links to buy directly from you using their Wallet.

What will my customers experience?

FIRST PURCHASE: Your customer will create their secure Wallet during their first purchase experience (20 second setup or automatically using Apple Pay or Google Pay).
If they’re already a Whym user, they’ll skip this step and quickly confirm their purchase.

PURCHASE: Your customer completes their order over text via Whym and you receive payment immediately.  

NO FEES: Your customer won’t pay an additional fee to use their Wallet with you.  

How do I sign up?

Create your Store here. Or book up a demo with our sales team.

How do I contact the Whym team?

You can also our team by emailing at
For enterprise sales inquiries, email:

As a seller, how can I use Whym?

Close sales & capture intent-to-buy everywhere.

Use text messages, DMs or any messaging, social or marketing software to share your collections.

Collect early interest & intent to buy through our newest feature: Text Me This Item.

Who can use Whym?

Your shoppers that meet the following criteria:

- Are at least 18 years old
- Are a resident of the 50 states or the District of Columbia
- Have a US-based mobile number that is verified by Whym and a valid email address
- Provide a valid shipping address in the United States
- Own a US-issued credit or debit card

Is using Whym safe & secure for my customers?

Whym is fully PCI compliant. We work diligently to make sure your card information is safe with us. Your cardholder information is stored in an industry leading one-way secure vault. Not even our own staff can access your card information.

Learn more about how Whym gives you the confidence you need to transact over any messaging channel.