How do payments work using My Wallet?

Whym is easy to create and use.

  1. Talk with your favorite brands over text message, DMs, chat or any direct messaging channel.
  2. Click on the text-to-buy link in the brand message. If it’s your first time, you’ll need to create your account. You’ll only do this once.
  3. Enter your phone number. We’ll send you a text message with a secure authorization code. Verify your identity by entering this number.
  4. We’ll text you to confirm your cart total.
  5. Reply Y to buy.

Ask your favorite brands if you can use your Whym to make your next purchase.  Let them know how much you love using Whym!

Which credit cards does Whym accept?

Whym accepts all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB).

Can I use my debit card with Whym?

To better protect our users we do not support debit cards at this time.

Does Whym accept Apple Pay® or Google Pay?

Yes, you can use your Apple Pay or Google Pay account to complete your transaction. After your order is complete, enter your mobile number to receive your receipt.

Does Whym acccept PayPal?

We do not currently accept payments using PayPal.

How do I know if my payment failed*?

You will receive an error via text message indicating a decline when checking out over text.

What do I do if my payment fails?

Update your payment information in your profile by visiting my.whymwallet.com.

Can I cancel a purchase made using My Wallet?

You can't cancel a payment you’ve confirmed via the payment authorization SMS message. However, you can contact the brand you purchased from to request a refund.

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