Why am I receiving messages from Whym*?
Messages from Whym:
- You’ll receive a Welcome message with an opportunity to opt-in or opt-out of communication after creating your account. This will only happen once.
- You’ve received a text-to-buy link from a merchant and you’ve initiated a checkout by clicking on the link. Whym has sent you a checkout confirmation. You must reply Y to approve any charge.
- After each order, you’ll receive a text message receipt.
What if I didn’t receive a text from Whym to approve my charge*?
If you did not receive a text from Whym to authorize payment, try the following:
- Text the word START to the number 888-818-0859. You need to opt-in to receiving messages from Whym* to approve your charge.
- Next, you will need to re-click on the text-to-buy link invitation in the brands message.
If you are still having trouble receiving our messages:
- Restart your handset to reset your carrier connect.
- If you are still unable to receive the message, you will need to contact your carrier.
What if I stop receiving messages from Whym*?
You may have unsubscribed to Whym messages.
- Text the word START to the number 888-818-0859. You need to opt-in to receiving messages from Whym*.
If you are still having trouble receiving our SMS messages:
- Restart your handset to reset your carrier connect.
- If you are still unable to receive the message, you will need to contact your carrier.