Your questions answered.

Whym lets you talk to the brands you love, and transact in the same place. Use your phone number to pay for things over any messaging channel with brands that use Whym.

Create & use your secure digital wallet and primary shipping to checkout over text.

Your shoppers that meet the following criteria:

• Are at least 18 years old
• Are a resident of the 50 states or the District of Columbia
• Have a US-based mobile number that is verified by Whym and a valid email address
• Provide a valid shipping address in the United States
  
• Own a US-issued credit or debit card

As a shopper, there is no additional cost to use Whym. Your order is processed over Whym, directly with the brand you’re buying from.

Whym is fully PCI compliant. We work diligently to make sure your card information is safe with us. Your cardholder information is stored in an industry leading one-way secure vault. Not even our own staff can access your card information.

‍Learn more about how Whym gives you the confidence you need to transact over any messaging channel.

Send us a message at hello@whym.tech.

Your first Whym invitation likely came from a brand you’re already interested in! You’re welcome to use the link they provided or create your wallet at any time.

‍SIGN UP NOW

Messages from Whym:

• You’ll receive a Welcome message with an opportunity to opt-in or opt-out of communication after creating your account. This will only happen once.
• You’ve received a text-to-buy link from a merchant and you’ve initiated a checkout by clicking on the link. Whym has sent you a checkout confirmation. You must reply Y to approve any charge.
• After each order, you’ll receive a text message receipt.

If you did not receive a text from Whym to authorize payment, try the following:

• Text the word START to the number 888-818-0859. You need to opt-in to receiving messages from Whym* to approve your charge.
  
• - Next, you will need to re-click on the original link from the brand you want to purchase from. or opt-out of communication after creating your account. This will only happen once.

If you are still having trouble receiving our messages:

• Restart your handset to reset your carrier connect.
  
• If you are still unable to receive the message, you will need to contact your carrier.

Visit my.whymwallet.com to see past orders that you have place using Whym.

You will also have received a confirmation text from 888-818-0859 for each order — check your SMS message thread*.

Whym is easy to create and use.

• Engage with your favorite brands that are using Whym.
  
• Click on the link in the branded content. If it’s your first time, you’ll need to create your account. You’ll only do this once.
  
• Enter your phone number. We’ll send you a text message with a secure authorization code. Verify your identity by entering this number.
  
• We’ll text you to confirm your cart total.Reply Y to buy.
  

Whym accepts all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB).

Yes, you can use a debit card in your Whym account.

Yes, you can use your Apple Pay or Google Pay account to complete your transaction. After your order is complete, enter your mobile number to receive your receipt.

You will receive an error via text message indicating a decline when checking out over text.

Update your payment information in your profile by visiting my.whymwallet.com.

You can't cancel a payment you’ve confirmed via the payment authorization SMS message. However, you can contact the brand you purchased from to request a refund.

All refunds will be handled by the brand that you purchased from. Please contact their customer support directly for assistance.

All returns will be handled by the brand that you purchased from. Please contact their customer support directly for assistance.

Whym requires you to approve each charge and we record each confirmation. If you have a dispute for a charge you do not recognize, please contact the brand directly to resolve your issue. If you are struggling to reach a merchant, please feel free to contact us and we’ll see what we can do to help you out.

Visit my.whymwallet.com to update your credit card and shipping address on file.

Reach out to our team to update and verify the mobile number associated with your account.

You can contact us by email at hello@whym.tech.

Reach out to our team to update and verify the email address associated with your account.

You can contact us by email at hello@whym.tech.

Visit my.whymwallet.com to update your credit card on file.

Visit my.whymwallet.com to update your shipping address on file.

Currently, you can only have one form of payment and shipping address on file.  These are your defaults and will be used when you check out with any brand using your Wallet.

First, reach out to the brand you purchased from to update the address for your current order.  

Second, visit my.whymwallet.com to update your shipping address on file for future purchases

Reach out to our team to close your account.Contact us by email at hello@whym.tech.